Zoho CRM

Zoho CRM Overview

When businesses start expanding, it becomes imperative to keep track of target audiences in order to retain customers and grow sales. This is only possible with well-managed and regulated software. A Customer Relationship Management software or CRM is a great way to understand the needs of your clients and customers.

We have written this Zoho CRM review to help you understand its key features so that you can make more informed decisions. Keep reading this Zoho CRM review to learn more.

Pros and Cons

To come up with the best Zoho CRM review, we have included selected pros and cons:

Pros

1. Well organized
2. Keeps leads and prospects separated
3. Customizable
4. User friendly and easy to navigate, customize, understand, organize and keep prospects linked.
5. Great customer support
6. Offers integration possibilities to help streamline follow-up processes
7. Gamification modules
8. Powerful email marketing tools

Cons

1. Does not offer background colors in the free version.
2. It does not have a live chat feature.
3. Workflow automation is only for the professional tier.

Usability

Zoho CRM features are simple and user-friendly. It helps to keep a grasp on daily activities. Zoho CRM explained in two words would be automation and scalability. It provides a 360-degree view of the customer. Creating simple visual charts out of complex information and automation of many processes including email campaigns and custom templates are also notable Zoho CRM features. Users can now focus on productive tasks and closing profitable deals. You can also sync your data across different devices and access your emails through your phone.

Zoho CRM Features

In this next part of the Zoho CRM review and to have Zoho CRM explained, let’s look at its key features:

Salesforce automation

From scheduling sales appointments to sending follow-ups, everything is automated.

Omnichannel

It sends you a notification when someone interacts with your brand through the website, email, or social media platforms.

Analytics

Zoho CRM analysis helps you measure sales performance through reports. It also offers analytical components to help you create dashboards and analyze trends.

Sales enablement

It enables you to generate quotes for invoices and orders.

Performance management

With the help of gamification, the sales reps are encouraged to increase sale quotas.

Predictive sales

An AI assistant is one of the most important Zoho CRM features that help you manage data and information. It predicts future sales and detects anomalies.

Customization

With the help of Zoho CRM features of customization, the layouts can be changed and custom components can be created.

Marketing automation

Zoho CRM features include customer segmentation which targets your contacts for personalized campaigns. It also offers Google Ads integration to help you monitor your spending.

Support Quality

Every Zoho CRM review testifies to impressive customer service. Support is available through various channels including phone, email, live chat, social media, and even in-person meetings. After analyzing the reviews of Zoho CRM, we can be sure that there are virtually non-existent complaints regarding support quality. They have built a robust service operation to help the customers find solutions on their own. Their support is managed without any issues, and it is delivered through timely ticket resolution.

Zoho CRM Pricing

Zoho CRM pricing is available in four plans.

• The Standard Zoho CRM pricing is $14 per month, which includes scoring rules, workflows, multiple pipelines, mass email, and a custom dashboard.
• Zoho CRM pricing for the Professional plan is $23 per month and includes everything in standard plus sales signals, blueprints, validation rules, and inventory management.
• The Enterprise Zoho CRM pricing is $40 for a month and includes additional features of Zia AI, multi-user portals, advanced customization, mobile SDK & MDM.
• The Zoho CRM pricing for the Ultimate version is $52 per month with additional features of advanced BI bundled with Zoho Analytics.

Pricing of Zoho CRM explained

To summarize, the Standard version lacks access to inventory management and sales signals. In Professional, you will have both with additional features, but you will lack advanced customization and Zia AI. In Enterprise, you will have all main features with the exclusion of advanced BI bundled with Zoho Analytics. This final feature is available only to Ultimate users.

Conclusion

This Zoho CRM review suggests that it is the perfect tool for organizations to administer their interactions with their clients and customers using data analysis. Zoho CRM features are designed to manage customer relationships while observing these relations as they mature. It accounts for the profitability of customer relationships, helping the firm devote resources and pay attention accordingly. This Zoho CRM review concludes that customer satisfaction, which leads to better economic performance, is possible because of the customization offerings for each unique customer. There is no better approach to handling customer interactions and building long-lasting relationships. It centralizes information and helps to break down the communication chain to improve the flow of performance between different links starting from marketing to closing the deal. It’s a great way to cater to the needs of your clients and customers.

Try Zoho CRM now!

This Zoho CRM review suggests that with the help of consistency and personalization offered by this CRM software, building great customer relationships is possible. Managing customer information on spreadsheets and spending your valuable time in data entry is old-fashioned and a lot of arduous work. Switch to smart work and get Zoho CRM.