Talkroute Review (2025)

What is Talkroute? 

Talkroute is a virtual phone system that helps businesses manage calls, messages, and meetings using existing devices like smartphones, tablets, and computers. 

It also integrates with CRM tools for a seamless communication experience and increased productivity for your team.

But is Talkroute the right solution for your business? In this Talkroute review, we’ll discuss its key features, pricing, advantages, and potential drawbacks to help you decide.

Quick Overview of Talkroute 

Pros and Cons of Talkroute 

Pros

• Easy Setup: Its straightforward setup makes managing calls, texts, and voicemails easy.  

• No hardware needed: Talkroute is compatible with mobile devices and desktops, making it ideal for small businesses and solopreneurs.

• Affordable: One of the most affordable services in its category, with flexible month-to-month pricing and no contracts.
  
• Scalability: You can easily add or remove users as your business expands or call volume fluctuates.
  
• Versatility: Talkroute supports VoIP and traditional phone networks, providing reliable communication despite poor data service.

Cons

• No VoIP on mobile app: The mobile app does not use VoIP for calls, restricting use outside the U.S. and Canada (but it’s estimated to be fixed in 1 or 2 months).
  
• Restricted international coverage: Limited international calling options may not suit businesses with global communication needs.
  
• Virtual number limit: Accounts can host up to 100 virtual phone numbers, which may be restrictive for larger businesses.

Talkroute Pricing 

Talkroute offers four pricing tiers: Basic, Plus, Pro, and Enterprise.

For additional customization, you can purchase add-ons to add extra local or toll-free numbers, users, and voicemail boxes for $5 per month.

Talkroute also provides a seven-day free trial, allowing you to explore its features before choosing a plan. 

Talkroute Features 

Call Forwarding & Routing

Talkroute’s smart call routing ensures that the users never miss a call by directing incoming calls to their preferred devices. This feature is perfect for remote teams, traveling professionals, and businesses that operate on the go. 

Business Text Messaging

Talkroute makes sending and receiving business text messages easy using your dedicated business number. It supports both SMS and MMS, allowing you to send quick updates, images, and even documents. This is especially useful for customer support teams or service businesses looking to streamline communication.

Video Meetings

The integrated video conferencing feature supports up to 100 participants, making it ideal for internal meetings or virtual client calls. Talkroute includes collaboration tools like screen sharing, file sharing, virtual whiteboards, chat rooms, and session recording. These features work well during meetings, offering a professional alternative to third-party meeting apps.

Call Menu

With a fully customizable call menu (IVR), users can create a professional first impression. Callers can quickly reach the right department or team member without a live receptionist. The setup is simple, and the menus are fully customizable to suit any business structure.

Voicemail Management

Users can access voicemails through email or directly in the app, with storage that allows up to 1,000 recent messages to be easily viewed. Older messages remain securely stored and accessible through the online dashboard. Custom voicemail greetings can be set for each number or department, helping ensure important messages are never missed.

Custom Business Phone Numbers

You can choose from local, toll-free, or vanity numbers, which helps create a strong, professional image. Whether targeting a local market or looking to boost national credibility, Talkroute allows you to match your business branding.

Cross-Platform Compatibility

With Mac, Windows, iOS, Android, and web browser apps, users can manage their communications from any device, anywhere. This level of cross-platform support ensures your team stays connected whether in the office, at home, or on the go.

Talkroute Support Quality 

Talkroute provides responsive customer support via phone, email, and live chat, with extended weekday and weekend hours.

Users can also access self-service options like a detailed Help Center and FAQs.

For direct assistance, customers in the U.S. and Canada can contact the support team through dedicated phone lines and email addresses.

Summary 

Talkroute offers a comprehensive virtual phone system suitable for businesses looking to improve their communication infrastructure.

With several features and scalable plans, it increases productivity and encourages seamless communication among businesses and team members. 

However, the team is currently improving potential limitations in integrations and user management.

Try out Talkroute Now!

Upgrade your business communications with Talkroute’s versatile virtual phone system. Sign up for a 7-day free trial today and experience seamless call management, messaging, and meetings.

Try Talkroute