Front

Overview

Front is a consumer communication center that enables businesses to provide personal service on a large scale. It mixes the ease of use of an email inbox with the automation and reporting capabilities of a CRM. 

Teammates from many departments may collaborate behind the scenes to send the best responses faster, keep communications organized across platforms, and preserve a personal touch. Front allows teams of five to 5,000 people to grow their communication without sacrificing quality or efficiency.

This is a powerful yet simple-to-use help desk software that is available in both SaaS and Web-based versions. It runs on a variety of platforms, including Mac, Windows, Android, and iOS. The platform allows you to assign owners to each message, handle customer complaints more quickly with shared drafts and comments, automate responses with rules, and exceed customer SLAs, among other things.

All communication channels, such as Twitter, email support, phone calls, chat, Facebook, and more, may be grouped in one location with this tool. It is not necessary to undergo any type of training to use this program. Front has automatic routing, incident management, and ticket management. Find out more in the rest of this Front review!

Pros and Cons

Pros

• Email integration
• Customer Support
• Intuitive platform
• Plenty of integrations

Cons

• Message delay 
• Lacks a slack inbox

Usability 

The user interface is straightforward and intuitive to use, with plenty of versatility to match each client’s unique needs. Customizing each board based on what it’s tracking is straightforward and effective. The platform is sleek, inviting, and modern even from an aesthetic sense.

Front is perfect for small and medium-sized businesses thanks to its user-friendly and visually appealing design.

It’s a straightforward but intuitive CRM that allows teams to establish transparency, adapt to changing demands, design procedures, and eliminate manual labor. Front is a platform that promotes collaboration.

Features

Essentially, Front’s features are intended to encourage such collaboration while also making it simple to use. Everything revolves around streamlining the work management and tracking process while minimizing the unnecessary features of the product.

Here are some of the features it has to offer:

Email Integration: Manage individual emails, shared email addresses, and other customer messaging channels in one place.

Tasks: Assign team members to specific projects and track their progress.

Comments: Check your group’s comments or thoughts on a project to see what they have to say.

Rules: Create automated workflows to categorize new communications, allocate them to the appropriate individual, and even manage service level agreements (SLAs).

Tags: Tags for clients, regions, order revisions, and more to stay organized.

Default Answers: Answers that use email templates that have been saved for faster responses.

Calendar: To manage meetings and plan efficiently, link your Google or Office 365 calendar.

Connect Your Favorite Apps to One Another: To keep your work in sync, the solution integrates with over 50 apps, including Salesforce, Asana, and Drift.

Support Quality

The Front team provides some of the best customer support we’ve ever encountered. Its team’s information was correct, and responses to queries were provided quickly. The answers were straightforward and, if necessary, precise enough for us to make timely decisions, reducing the time it took to complete complex transactions and navigate through the user interface.

Front Pricing – What Does It Cost?

Now let’s discuss pricing in our Front review. Front has three price plans: a Starter, Prime, and Enterprise plan. A starter can be used for a growing business with under 10 teammates, the Prime plan can be used for teams consisting of up to 50 individuals, and lastly, the Enterprise is used for large-scale organizations and groups depending on the number of channels, integrations, and other features available.

Interested users can also sign up for a no-obligation test drive of the system or contact sales support for help.

Conclusion

Collaboration among coworkers is undoubtedly one of the biggest advantages Front has to offer, as this email software keeps your team in sync. You can assign tasks to team members, send and receive messages, and keep track of your progress in real-time. 

People who are familiar with other email clients, such as Gmail and Outlook, will find the Front platform to be quite simple to use, as it was designed in the same way as previous email clients, but with many more features and a better user experience. 

Furthermore, the solution is simple to integrate with any program that your organization uses, such as CRM applications, project management systems, help desks, and more. We hope that you’ve enjoyed reading this Front review!

Try Out Front Now!