Overview
Freshsales CRM is a customer relationship management software that’s part of Freshworks. It helps sales teams streamline their processes, so they can close deals faster and also gain greater insight into their clients.
In this Freshsales review, we’ll explain the tool in detail. We will evaluate its pros and cons and talk about its key features, support quality, usability, and pricing.
Read our entire Freshsales review, and you’ll find everything you need to know completely explained. Then you can compare it to other CRM software products out there and decide if it works for you or not.
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Pros and Cons
Pros
- Freshsales CRM maintains and develops a sales pipeline — By separating leads from contacts it ensures high-quality pipelines.
- It allows email marketing campaigns — This helps you to do everything through one system.
- Third-party integration — This software integrates well with other applications.
- Freshsales CRM is user-friendly — It is easy to set up and all the information is in one place.
Cons
- Freshsales CRM has limited email functions — The email limit is 500 per user, which makes it challenging to run large-scale campaigns.
- Mobile app — The mobile interface could be improved.
Usability
The usability score of this app is at the higher end. As is often mentioned in connection to Freshsales, this program is easy to set up and use, especially by people that have used other CRM platforms. Many customers state that it is one of the best features of the tool.
Even if you do not have advanced knowledge of CRM programs, you will still be able to use the Freshsales CRM program without any issues and get the most out of it. Its tools are easy to understand, and it also allows a great deal of customization.
Many people find that the mobile app is very convenient as it offers offline access by allowing you to download and store information.
Features
The features score of this app is at the higher end indicating that Freshsales features are highly preferred by users and experts. Below are the most important features and use cases.
Customization — You can customize your CRM to fit all your needs. It allows you to personalize your account to reflect your usage.
Automation — You can improve sales productivity with automation. By automating your tasks, you can boost your teams’ efficiency.
Communication — Freshsales features also allow you to connect with your contacts across different channels.
Pipeline Management — One of the best Freshsales features that let you close more deals in less time.
Freddy AI — AI helps you make better decisions. With the power of artificial intelligence, you can enhance your productivity.
Integrations — Freshsales CRM is built in such a way that it can be integrated with the other applications that you use every day. Therefore, you can expand your core functionalities.
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Support Quality
The support score is also at the higher end. Freshsales’ customer support availability depends on which package you have purchased, and is one of its best features.
The free version of the platform, along with the Growth and Pro plans, has customer support available 24/7. However, the Freshsales Enterprise package also includes a dedicated account manager. The support can be reached via phone, email, or live chat.
The level of responsiveness of the customer support is good. Their live chat is advanced and their page also shows an FAQ section where Freshsales provides answers to common questions.
Freshsales Pricing
Our Freshsales review wouldn’t be complete without mentioning its pricing plans. The pricing structure is per user and the more expensive plan you choose, the more features you get. Besides the free version, there are three different plans: the Growth Plan, the Pro Plan, and the Enterprise plan
The most expensive Freshsales pricing plan is the Enterprise plan which offers more storage, advanced AI features, a higher limit for the number of workflows, etc. The cheapest Freshsales pricing plan is the free version that will cost you nothing.
| Package | Pricing |
|---|---|
| Free Trial | Yes |
| Basics – Free Plan | $0 /user/mo |
| Essentials – Growth Plan | starting from $15 /user/per mo billed annually |
| Professional – Pro Plan | starting from $39 /user/per mo billed annually |
| Enterprise – Enterprise Plan | starting from $69 /user/per mo billed annually |
Conclusion
In our Freshsales review, we have explained all its key features in detail. This CRM software helps maintain and develop a sales pipeline by separating leads from contacts. It allows email marketing campaigns to help you to do everything through one system.
For this review, we also found that this tool can be easily used, has no difficulties in setting it up, and has all the information in one place. Its only downsides are the limited email functions and the mobile interface that could be improved.
We highly recommend Freshsales software because of its great features including customization options, automation options, communication tools, pipeline management, the Freddy AI tool, and integration options.
In this brief Freshsales review, we’ve explained the key features of this CRM software. We hope this review has been helpful for you.
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Author
Matija Kolaric
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