Hey there! Just a quick heads up that Clarabridge is now part of Qualtrics. We’re working on updating our reviews ASAP, so keep an eye out for that. Thanks for your patience!
Overview
Clarabridge is the most comprehensive and dependable customer intelligence app that understands customers’ requirements, demands and feelings and empowers customer experience management with proper insights and tips from the industry leaders. It collects data from different sources like multiple survey types, social media, emails, voice, chats, contact center agent notes and warranty notes and then decodes and derives meaning of those data using its Natural Language Processing (NLP) solution which incorporates text analytic, linguistic categorization, context-sensitive sentiment scrutiny and emotion recognition.
Clarabridge technology is used by medium businesses and large enterprises.
Clarabridge benefits may include,
Clarabridge Social – It integrates with different social networking sites like Facebook, Trip Advisor, Twitter as well as social media management apps like Radian6 and Sysomos.
Natural Language Processing – This technology used by Clarabridge text analytics ensures about 90% precision.
Mobile Capable – Clarabridge reports, dashboards and alerts are supported by tablets, mobiles and desktops.
Clarabridge Speech – This feature automatically transliterates and scrutinizes customer call recording with the help of NLP, categorization and sentiment scoring.
Drive ROI – With Clarabridge, businesses can optimize their marketing campaigns, call center performance, product improvements, worker training, tactical planning and much more.
Features
- Connects to different resources
- Connects to social medial platforms
- Connects to marketing automation apps
- Creates surveys and then collects feedback
- Transcribes, translates and interprets call recording
- Uses Natural Language Processing commonly known as NLP
- Analyzes customer sentiments
- Sends results to the right folk
- Provides reports, dashboards, alerts
- Compatible with mobile, desktop and tablet
- Construes emoticons, hashtags and social specific slangs
- Analyzes text and voice
- Analyzes context sensitive sentiments
- Categorizes linguistics
Clarabridge supports English and Spanish. Clarabridge supported devices are iPhone, iPad, Android and Web App. Supports from Clarabridge can be obtained through web, knowledge base, phone and video tutorials.
Key Features
- Connects to multiple sources
- Connect to social media networks
- Connect to marketing automation software
- Create surveys and gather feedback
- Transcribe and interpret call recordings
- Uses Natural Language Processing (NLP) technology
- Analyze customer sentiment
- Send results to the right people
- Dashboards, reports and alerts
- Mobile, tablet and desktop compatible
- Interpret hashtags, emoticons & social-specific slang
- Text and voice analysis
- Context-sensitive sentiment analysis
- Linguistic categorization
Specifications
Intended Users: Large Enterprises, Mid Size Business
Devices Supported: Android, iPhone-iPad, Web-based, Mobile Web App
Supported Countries: Asia, Europe, United Kingdom, United States
Supported Languages: English, Spanish
Support Options: Knowledge Base, Online Support, Phone Support, Video Tutorials
Author
Adaline Lefe Mary John
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