Vocera

What is Vocera?

Vocera is a platform designed to accelerate voice AI agent creation, testing, and optimization. It helps businesses deploy seamless voice-driven experiences quickly and efficiently.

With its powerful simulation and monitoring tools, Vocera enables companies to test their AI agents in thousands of real-world scenarios, ensuring optimal performance across all conversational interactions.

Key Features

• Fast Launching: Deploy voice agents in minutes, not weeks. Vocera enables rapid simulation of diverse scenarios using AI-generated and custom datasets, saving time while ensuring high-quality results.
• Simulated Testing: Evaluate your voice agents with real audio, workflows, and personas. Test how your agent responds in various situations, such as handling an impatient user, skipping compliance checks, or addressing recurring issues from old conversations.
• Real-Time Monitoring: Keep track of every call in real-time with detailed logs, trend analysis, and performance visualization. This helps to ensure your voice agents are always operating at their best.
• Instant Alerts: Vocera provides instant notifications for errors or performance issues, enabling swift action to rectify any problems as soon as they arise.
• Customizable Workflows: Test any workflow with various personalities, catering to industries like outbound sales, customer support, legal intake, automobile dealers, and more.
• Actionable Evaluations: Vocera automates manual testing, reducing hours of work to just minutes, and providing actionable insights that can drive immediate improvements in agent performance.

The platform is particularly favored by AI innovators, as it simplifies the process of creating and optimizing agents while ensuring compliance in industries with stringent regulations.

Whether you’re building outbound sales agents, customer service representatives, or onboarding assistants, Vocera helps launch voice agents faster while improving their quality and user satisfaction.