What is CallZen.AI?
CallZen.AI is a contact center intelligence tool that uses AI to transcribe and summarize conversations across multiple languages and dialects. It can track key moments in customer conversations, score calls and chats with AI, and track customer complaints, queries, and feedback under one unified interface.
The tool can also monitor customer-to-partner conversations, set quality standards, and track agent performance at individual and team levels over time. It offers custom reporting and analytics on conversations, AI-assisted pitches, and AI coaching to improve agent effectiveness.
CallZen.AI claims to reduce manual audits, increase sales conversions, and ensure compliance with regulations.
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