Customer Service

Customer service software enables organizations to deliver exceptional support services by efficiently managing customer requests, tracking tickets, and providing timely resolutions. It acts as a central platform that improves communication, streamlines support workflows and increases customer satisfaction. Whether you’re a small business looking to build strong customer relationships or a large enterprise looking to streamline support processes, customer service software is critical to success.

Our goal is to help you find the best value customer service software that fits your unique needs, improves your support capabilities, and delivers unparalleled customer satisfaction.

1. ActiveCampaign

— ActiveCampaign is a sales platform that offers you information on driving growth and sales using customer experience… ActiveCampaign Review

85%

Starting Price	$11/mo
Pricing Model	Per User
Free Trial	14-day
Free Version	No

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2. CallRail

— CallRail is a call tracking and analytics platform designed for businesses of all sizes. With its real-time… CallRail Review

85%

Starting Price	$45/mo.
Pricing Model	Subscriber based
Free Trial	Yes
Free Version	No

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3. Zoho Desk

— Zoho Desk offers context-aware help desk functionalities including an omnichannel live chat software ticketing system. This improves… Zoho Desk Review

85%

Starting price	$18/mo
Pricing model	Per User
Free Trial	15-day
Free Version	Yes

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4. HubSpot Service Hub

— HubSpot Service Hub is a complete live chat software that gathers all your customer data and channels… HubSpot Service Hub Review

89%

Starting price	$50/mo
Pricing model	Subscriber based
Free Trial	14-day
Free Version	No

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5. Issuetrak

— Issuetrak is the best ticketing software for handling help desk tickets, complaints, and customer service requests. Issuetrak Review

90%

Cloud and on-premises deployment available.

No pricing tiers.

White-gloved implementation.

Starting Price	$26
Pricing model	Per agent
Free Version	No
Free Trial	14-day

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6. LiveChat

— LiveChat is a customer service live chat software that delights customers, engages them, and boosts sales. This… LiveChat Review

92%

Starting price	$19/mo
Pricing model	Per User
Free Trial	14-day
Free Version	No

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7. tawk.to

— Tawk.to is a live chat software that enables businesses to create a help center that permits customers… tawk.to Review

92%

Starting price	Free
Pricing model	Free
Free Trial	No
Free Version	Yes

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8. Zoho Assist

— Zoho Assist is a cloud-based remote desktop software that enables quick and easy access to your devices… Zoho Assist Review

92%

Starting price	$10/mo
Pricing model	Per User
Free Trial	15-day
Free Version	No

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9. Inforobo

— Inforobo is an AI-powered virtual assistant platform that enables businesses to automate their customer service, sales, and…

72%

Starting Price	$9/month (billed annually)
Pricing Model	Per Queries
Free Trial	Yes
Free Version	No

Inforobo Review

10. Avatar Dialler

— Avatar Dialler is a cloud-based call center software that helps businesses manage their outbound calling operations. Avatar…

77%

Starting price	$15/mo
Pricing model	Per Agent, Subscriber based
Free Trial	Yes
Free Version	No

Avatar Dialler Review

What is Customer Service Software?

Customer service software is a versatile tool that allows you to streamline and improve your support processes. It allows you to efficiently manage customer requests, track tickets and provide timely solutions.

By using customer service software, you can provide personalized support, maintain a unified customer database, and optimize your team’s productivity. Whether you’re a small business or a large corporation, customer service software is essential to creating exceptional customer experiences.

How to Pick the Right Customer Service Software

We know that choosing the right customer service software can be overwhelming. That’s why we provide you with trusted reviews of different software providers so you can make an informed decision. Our comprehensive rating methodology rates the vendor’s value for money in key categories such as price, ease of use, features, and support.

Methodology

How does SaaSGenius bring you the best SaaS pricing information?

Who? We are SaaS experts: Our specialists constantly seek the most relevant information to help support your SaaS business.
Why? We are passionate about users accessing fair SaaS pricing: We offer up-to-date pricing data, reviews, new tools, blogs and research to help you make informed SaaS pricing decisions.
How? With accurate information: Our website manager tests each software to add a Genius Score using our rating methodology to each product. Our editorial team fact-check every piece of content we publish, and we use first-hand testing, value metrics and leading market data.